Privacy Policy

1. Information We Collect

Depending on how you interact with PMS, we may collect the following categories of information.

1.1 Information You Provide

When you contact us, request a quotation, submit a form, communicate with us or become a client, we may collect:

• Full name
• Business name
• Job title
• Email address
• Telephone or WhatsApp number
• Country and general location
• Website address
• Business information
• Service requirements
• Project information
• Messages and inquiries
• Information contained in documents you voluntarily provide
• Communication history
• Billing and transaction information where necessary

You should only provide information that you are authorized to provide.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Approximate geographic location
• Referring website
• Pages visited
• Time spent on pages
• Website interactions
• Date and time of visits
• Traffic source
• Device identifiers
• Diagnostic information
• Website performance information

This information may be collected through cookies, analytics systems, pixels, tags, logs and similar technologies.

3. Cookies and Tracking Technologies

PMS may use cookies and similar technologies to operate, secure, analyze and improve the website.

Cookies may be used for purposes such as:

• Essential website functionality
• Security
• Website performance
• Analytics
• Understanding visitor behavior
• Advertising measurement
• Conversion tracking
• Marketing attribution
• Personalization
• Improving user experience

Third-party services used on our website may also place cookies or similar technologies.

Depending on your browser, device and location, you may be able to control or disable certain cookies through your browser settings or available cookie controls.

Disabling certain cookies may affect website functionality.

4. Analytics and Measurement

We may use analytics and measurement services to understand how visitors use our website and how our marketing activities perform.

These services may collect information such as:

• Pages visited
• Traffic sources
• Device information
• General geographic information
• Website interactions
• Conversion events
• Campaign attribution information

Analytics providers may process information according to their own privacy policies.

5. Advertising and Marketing Technologies

PMS may use advertising and marketing technologies provided by third parties, including advertising and social-media platforms.

Depending on the implementation, these technologies may include services from companies such as:

• Google
• Meta
• LinkedIn
• TikTok
• YouTube
• Other advertising or analytics providers

These technologies may help us:

• Measure advertising performance
• Understand campaign effectiveness
• Attribute leads and conversions
• Build or analyze audiences
• Improve advertising
• Deliver relevant marketing
• Prevent fraud
• Understand website activity

Third-party platforms may independently process information according to their own terms and privacy policies.

We do not control the privacy practices of third-party platforms.

6. How We Use Your Information

We may use information we collect for legitimate business purposes, including:

Providing Services

To:

• Respond to inquiries
• Prepare quotations
• Deliver services
• Communicate with clients
• Manage projects
• Provide customer support
• Maintain client relationships

Business Operations

To:

• Manage our business
• Process payments
• Maintain records
• Manage accounts
• Improve internal processes
• Prevent fraud and abuse
• Maintain security

Marketing

Where permitted by applicable law, we may use information to:

• Communicate about our services
• Send relevant business communications
• Provide requested information
• Measure campaigns
• Improve marketing activities
• Follow up on inquiries

You may request that we stop sending marketing communications at any time.

Website Improvement

We may analyze website usage to:

• Improve website functionality
• Identify technical problems
• Improve user experience
• Understand visitor behavior
• Improve content and services

7. Client and Business Information

If you become a PMS client, we may process business and contact information necessary to provide our services.

Depending on the project, this may include information relating to:

• Your company
• Employees
• Customers
• Leads
• Marketing campaigns
• CRM records
• Website visitors
• Advertising accounts
• Sales processes
• Analytics
• Business operations

Where PMS processes information on behalf of a client, the client may remain responsible for determining the appropriate legal basis and instructions for that processing.

PMS will generally process such information only as reasonably necessary to provide the agreed services and according to the applicable client agreement.

8. Information Provided Through Forms

If you submit information through a contact, consultation, quotation, career or other website form, the information may be transmitted to PMS and/or the technology providers supporting that form.

We may use the submitted information to:

• Respond to your request
• Contact you
• Understand your requirements
• Prepare a proposal
• Provide requested services
• Schedule a consultation
• Follow up regarding your inquiry

Please do not submit passwords, payment-card information, highly sensitive personal information or confidential information through a public website form unless specifically requested through an appropriate secure process.

9. Communications

If you provide your contact information, PMS may contact you by:

• Email
• Telephone
• WhatsApp
• Other communication channels you have provided or requested

Communications may relate to:

• Your inquiry
• Your project
• Your account
• Requested information
• Service updates
• Business communications
• Marketing, where permitted

You may opt out of non-essential marketing communications.

Transactional or service-related communications may still be sent when reasonably necessary to provide requested services.

10. Sharing of Information

PMS does not sell personal information as a standalone commercial product.

We may share information where reasonably necessary with:

Service Providers

Third-party providers that help us operate our business, website and services, including:

• Hosting providers
• CRM providers
• Email providers
• Analytics providers
• Advertising platforms
• Cloud services
• AI service providers
• Automation platforms
• Payment providers
• Communication platforms
• Website and software providers
• Security providers
• Professional advisers

These providers may process information on our behalf or independently according to their own terms.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Protect our rights
• Protect users
• Investigate fraud or abuse
• Prevent security threats
• Enforce agreements
• Protect property or safety

Business Transactions

If PMS is involved in a merger, acquisition, restructuring, sale of assets, financing, investment, reorganization or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

11. International Data Transfers

PMS may use service providers and technology platforms located in countries other than the country in which you reside.

As a result, information may be processed or stored internationally.

Different jurisdictions may have different data-protection laws.

By using our website or services, you acknowledge that information may be processed through international technology infrastructure where reasonably necessary to provide the requested services, subject to applicable legal requirements.

12. Data Security

PMS takes reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

Depending on the nature of the information and service, safeguards may include:

• Access controls
• Authentication controls
• Secure communications
• Account permissions
• Monitoring
• Security updates
• Administrative controls
• Service-provider security measures

However, no website, internet transmission, cloud system, database or electronic storage system can be guaranteed to be completely secure.

Accordingly, PMS cannot guarantee absolute security of information transmitted through the internet.

13. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services
• Maintaining business records
• Meeting contractual obligations
• Resolving disputes
• Preventing fraud
• Maintaining security
• Complying with legal obligations
• Protecting our legitimate business interests

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and operational requirements.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request information about certain uses or disclosures
• Opt out of marketing communications

These rights may be subject to legal exceptions, contractual requirements, legitimate business requirements or other applicable limitations.

To submit a privacy request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

15. Marketing Opt-Out

You may request that PMS stop sending promotional communications.

For email marketing, you may use the unsubscribe mechanism included in the relevant communication where available.

You may also contact us directly.

Please note that opting out of marketing communications does not necessarily stop essential service-related communications.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We do not control those third parties.

Once you leave the PMS website, your interactions with another website are governed by that third party's own terms and privacy policy.

PMS is not responsible for the privacy, security, content or practices of third-party websites.

17. Social Media

PMS may operate or maintain profiles on social-media and professional networking platforms.

If you interact with us through those platforms, the platform may collect and process information according to its own privacy policy.

Your interactions with those platforms are governed by their respective terms and privacy practices.

18. AI and Automated Technologies

PMS may use artificial intelligence and automated technologies in the delivery of certain services.

Depending on the service, information may be processed through AI or automation providers for purposes such as:

• Content generation
• Customer communication
• Data processing
• Workflow automation
• Analysis
• Lead qualification
• Customer support
• Marketing operations
• Business process automation

AI systems may be operated by third-party providers.

We do not represent that AI systems are infallible or that automated outputs will always be accurate.

Where reasonably appropriate, important outputs may require human review.

19. Children's Privacy

Our services are intended primarily for businesses and adults.

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action where required by applicable law.

20. Sensitive Information

Unless specifically required for an agreed service, we do not request that users submit highly sensitive personal information through our general website forms.

You should not submit:

• Passwords
• Credit-card numbers
• Banking credentials
• Government identification numbers
• Health information
• Authentication codes
• Security questions
• Other highly sensitive information

through a general contact form.

If a specific project requires sensitive information, PMS may establish an appropriate method for transferring that information.

21. Client Data and CRM Systems

Where PMS provides CRM, lead-management, automation or marketing services, information may be processed through third-party systems selected for the relevant project.

These systems may include CRM, automation, communication, analytics and advertising platforms.

PMS may have access to such systems solely for the purpose of providing agreed services.

The client remains responsible for ensuring that the information it provides to PMS or instructs PMS to process may lawfully be processed for the relevant purpose.

22. Data Accuracy

We rely on information provided by users and clients.

You are responsible for ensuring that information you provide to PMS is accurate, complete and up to date.

If you identify inaccurate information that we hold about you, you may contact us and request correction where applicable.

23. Data Breaches and Security Incidents

Despite reasonable safeguards, no information system can be guaranteed to be completely secure.

If PMS becomes aware of a security incident affecting personal information under our control, we will assess the incident and take reasonable steps appropriate to the circumstances and applicable legal requirements.

Where notification is legally required, we will make such notification in accordance with applicable law.

24. Third-Party Service Providers

Our website and services may rely on third-party providers for infrastructure and functionality.

These may include providers for:

• Hosting
• Domains
• Cloud infrastructure
• Analytics
• Advertising
• CRM
• Email
• AI
• Automation
• Forms
• Communication
• Security
• Payment processing

The privacy practices of these providers are governed by their respective policies and contractual arrangements.

PMS does not guarantee the privacy or security practices of third-party providers beyond obligations that PMS has agreed to undertake or that apply to PMS under applicable law.

25. Do Not Submit Confidential Information Through Public Channels

Information submitted through ordinary website forms, social-media messages or ordinary email should not be assumed to be a secure method for transmitting highly confidential information.

If you have sensitive information, contact PMS first to determine an appropriate secure transfer method.

26. Legal Basis for Processing

Where a legal basis is required by applicable law, PMS may process personal information on the basis of one or more applicable grounds, including:

• Your consent
• Performance of a contract
• Steps taken at your request before entering into a contract
• Compliance with a legal obligation
• Protection of legitimate interests
• Prevention of fraud or abuse
• Other lawful grounds available under applicable law

The appropriate legal basis may depend on the jurisdiction and circumstances.

27. Privacy of Business Clients

If you engage PMS as a business client, additional contractual terms may apply to the processing of personal information.

A client agreement, data-processing agreement, statement of work or other written agreement may contain additional privacy, confidentiality, security and data-processing obligations.

Where such an agreement specifically addresses data processing, that agreement will control to the extent of any conflict concerning that particular processing activity.

28. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in third-party providers
• Changes in applicable law
• Changes in our business practices
• Improvements to our privacy practices

When we update this Privacy Policy, we may change the “Last Updated” date displayed at the beginning of the policy.

Your continued use of the website after an updated policy is published constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

29. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations.

Where applicable, mandatory privacy or data-protection laws of the jurisdiction in which you reside may provide additional rights or protections.

Nothing in this Privacy Policy is intended to remove or restrict a legal right that cannot lawfully be excluded.

30. Contact Us

If you have a question, concern, request or complaint regarding this Privacy Policy or the handling of your personal information, please contact:

When submitting a privacy request, please provide enough information for us to understand your request and, where necessary, verify your identity.

31. Acknowledgment

By using the Pacific Marketing Solution website, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where applicable law requires a specific form of consent, PMS will seek that consent through the appropriate mechanism.

Last Updated: October 3, 2026